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Operation and customer care
- we're always around to help -24 x 7
One of the focal aspects of our full-service spectrum for customers is ongoing customer care and holistic operation of your website or online business.
Today, BTD Newmedia updates over 20 portals in a 24-hour service manned by a total of up to 14 employees. Ongoing quality assurance and observance of SLAs, implementation of change requests and trouble management hereby form the nucleus of our customer care service.
We offer this service as a complement to possibly existing internal resources or also as a complete outsourcing solution.
In our redundant data centres at our INXS (Internetexchangepoint - Munich) and in the Allianz Arena together with our BTD System team we can also offer you first-rate hosting and streaming services.
Today, BTD Newmedia updates over 20 portals in a 24-hour service manned by a total of up to 14 employees. Ongoing quality assurance and observance of SLAs, implementation of change requests and trouble management hereby form the nucleus of our customer care service.
We offer this service as a complement to possibly existing internal resources or also as a complete outsourcing solution.
In our redundant data centres at our INXS (Internetexchangepoint - Munich) and in the Allianz Arena together with our BTD System team we can also offer you first-rate hosting and streaming services.
- other divisions of the BTD Group